CLIENT POLICIES
Cancellation / No Show Policy
We require at least 48 hours notice for any clients that need to cancel. If you cannot provide this notice it will result in the loss of your booking fee / treatment cost / loss of session. This policy is set as I would not be able to refill the cancelled slot in under 48 hours.
Late Arrival Policy
Please arrive to your appointment on time. If you are late, please note that the time will come out of your allocation, which may result in less lash / laser coverage. You will still be charged for your full appointment.
Sickness Policy
If you, or someone within your household, has become unwell and/or has a contagious illness, please contact me as soon as possible to reschedule your appointment.
Non-Refundable Booking Fee / Treatment Policy
To secure an appointment, I may require a non-refundable booking fee / treatment cost. This fee will be discounted off the cost of your treatment. Payment is made when you initially book, either by bank transfer (if over the phone/online) or also in cash in person if you prefer. If a refund is approved it must be in the same form as the payment made. i.e bank transfer then a bank transfer will be made.
Packages – are none refundable.
Infilling Other Technicians Work Policy
Due to the high quality of products I use, I will not in-fill another technicians work. A removal and full set would be required in this instance.
Laser Hair Removal Policy
Clients must shave the area which is having laser hair removal between 72-12 hours and the area freshly cleaned on the day of the treatment. If the area isn’t shaved then we have the right to refuse treatment with no refund as the time will be lost.